At RetailKeis, we strive to ensure that our customers are completely satisfied with their purchases. As our products are primarily digital, we have specific policies in place to handle refunds and returns. Please read the following policy carefully to understand our practices regarding refunds.
1. Digital Products
1.1 Non-Refundable Items: Due to the nature of digital products, we do not offer refunds or exchanges on any digital design templates, T-shirt designs, planner templates, Photoshop designs, or other downloadable files. Once a digital product has been purchased and downloaded, it is considered final.
1.2 Defective Files: If you encounter any issues with your digital download, such as file corruption or compatibility problems, please contact us within 14 days of purchase. We will work with you to resolve the issue by providing a corrected file or an alternative solution.
2. Custom Design Services
2.1 Non-Refundable Services: Custom design services are non-refundable once the design process has commenced. This includes any personalized design work or modifications made to our standard templates.
2.2 Service Satisfaction: We aim to deliver high-quality custom design services. If you are not satisfied with the final design, please contact us, and we will make reasonable efforts to address your concerns and provide revisions as per the initial agreement.